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Complaints and returns
If you wish to return a package or resolve a complaint (e.g. replace damaged goods), please use the form and automated self-service system below this text (below are 4 steps on how to do it). If you want to return or exchange the size of shoes - follow these instructions. If you don't know what to do, write to us at hello@mitochondriak.com.
Fill in the required information in the appropriate form below, stating the reason for the complaint/exchange or return of the goods. After submitting the form, you will receive a confirmation email with further steps and necessary instructions..
Carefully pack the goods back in the original packaging or other suitable packaging to prevent damage during transport, along with accessories. If you are returning the goods within the 30-day trial period, they must be sent in the original packaging and with all accessories.!
Wait for further instructions from us and either have the package picked up by a courier or take the package to the Post Office (your choice). The sent package will be marked with an ID or address/label (you will receive the details from us). Keep the shipping receipt as proof that you have returned the goods and for tracking the shipment..
After receiving and checking the returned goods, our support will inform you about the receipt of the complaint or return. The exchange/refund process may take several days, but usually does not exceed 14 days. You will receive the money to the account from which you originally paid for the goods..
Forms for returning goods and complaints:
*Pri vracaní/reklamovaní tovaru svoje zariadenie vždy zabaľte do originálneho obalu a priložte prosím kompletné príslušenstvo!
